Shipping policy
Shipping Policy
Last updated: August 14, 2026
Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are typically processed within 2–5 business days after payment is received, unless otherwise stated on the product page.
Business days do not include weekends or holidays.
During product launches, promotions, holidays, or periods of unusually high order volume, processing times may be longer.
If an item is made to order, custom, personalized, backordered, or subject to a longer production timeline, the estimated processing time will be stated on the applicable product page.
Shipping Rates
Shipping charges are calculated and displayed at checkout based on factors such as:
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Order size and weight
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Shipping destination
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Selected shipping method
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Available carrier rates
Any applicable shipping charges will be shown before you complete your purchase.
Shipping Methods and Delivery Estimates
Available shipping methods and estimated delivery times are displayed at checkout.
Delivery estimates begin after an order has been processed and transferred to the carrier.
Carrier delivery dates are estimates only and are not guaranteed unless expressly stated otherwise.
We are not responsible for delays caused by carriers, weather, holidays, service interruptions, customs, incorrect addresses, or other circumstances outside our reasonable control.
Order Tracking
When tracking is available, you will receive a shipping confirmation email containing tracking information after your order has shipped.
Please allow time for tracking information to become active after the carrier receives the package.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting an order.
If you notice an error in your shipping address, contact us as soon as possible at contact@junipersilkstudio.com.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Lost, Delayed, or Missing Packages
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's services and policies.
If your tracking information shows that a package is delayed or missing, please first check the tracking information and contact the carrier where appropriate.
If you continue to experience an issue, contact us at contact@junipersilkstudio.com, and we will assist where reasonably possible.
If tracking shows that an order was delivered but you cannot locate it, please check:
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Around the delivery location
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With household members
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With neighbors
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With your building or property manager, if applicable
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With the shipping carrier
We are not responsible for packages that are confirmed as delivered to the address provided at checkout, except where required by applicable law.
Damaged Orders
Please inspect your order promptly after delivery.
If your order arrives damaged, defective, or incorrect, contact us as soon as possible at contact@junipersilkstudio.com and include:
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Your order number
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A description of the issue
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Photographs of the item
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Photographs of the packaging, if applicable
We will review the issue and work with you on an appropriate resolution.
Split Shipments
Orders containing multiple products may occasionally be shipped in separate packages.
If your order is split into multiple shipments, you may receive more than one shipping confirmation or tracking number.
Additional shipping charges will not be added after checkout solely because an order is shipped in multiple packages.
Preorders and Backordered Items
Products identified as preorder or backorder items will ship according to the estimated timeframe stated on the product page.
If an order contains both in-stock and preorder or backordered products, the order may be held until all items are available or may ship separately.
Estimated preorder and backorder dates are not guaranteed and may change due to production or supplier delays.
Custom and Made-to-Order Products
Custom, personalized, hand-painted, made-to-order, or specially produced products may require additional processing time.
The applicable product page will provide an estimated production or shipping timeframe where relevant.
Domestic Shipping
We currently ship to eligible addresses within the United States.
Certain carriers, products, or shipping methods may not be available for all destinations.
International Shipping
If international shipping is offered at checkout, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated.
International delivery times may vary significantly depending on customs processing and local carrier conditions.
Returns
Shipping-related returns are subject to our Return & Refund Policy.
Unless otherwise stated in that policy, original shipping charges are generally non-refundable.
Customers may also be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our fulfillment practices, carriers, services, or legal requirements.
The current version will be posted on this page with an updated “Last updated” date.
Contact
For questions about shipping or delivery, please contact us at: